F.A.Q.

How far back can I watch recorded videos with the Cloud Storage plan?
With the Cloud Storage plan, you can watch any video recorded in the past 3 days when you sign up for a 3-day plan, and the past 7 days when you sign up for a 7-day plan, and so on.
For example, if you buy a 7 day monthly storage plan on April 1st, it will expire on May 1st and stop any recording. And you can only view the most recent 7 days video
How do I set up cloud storage?
(1) On the Device interface, tap  , tap the check box of the service type that you want to buy, tap Buy, and then follow the onscreen instructions to complete the purchse. After the Cloud service is purchased, the  turns to  .
(2) You will need to enable your alarms on your device. Using Motion Detection as an example, the event should be enabled in the device settings. Alarms are usually enabled by default in the Imou Life app.
(3) To receive notifications from the Imou Life app, you must enable Imou Notifications via “Settings”->” Notifications” on your smartphone settings, and “Me”-> “Settings”-> “Notice” on the Imou Life app.
(4) Make sure you have a high-speed internet connection (1.5Mbps+)
Note: Video is recorded on alarm events and in SD quality - there is no storage limitation.
How do I buy cloud storage for multiple cameras?
​If you own four cameras and would like to subscribe cloud storage for every camera, you need to purchase a subscription for each camera.
Cloud Storage Requirements
(1) High-speed internet connection (1.5Mbps+).
(2) For iOS, the system version should be 9.0 or above. For Android, the system version should be 5.0 or above.(3) Make sure that your camera has the latest firmware, which can be updated via the Imou Life app.
If my Wi-Fi password changes, what do I need to do?
(1) If your camera is still online via an Ethernet connection, you can log in to the Imou Life app and change the Wi-Fi configuration via Device Settings.
(2) Please reset your camera and follow the configuration process.
How much of my outgoing Wi-Fi bandwidth does Imou consume?
When the video is set to HD, the average bandwidth consumption is 1Mbps. If it is set to SD, the average bandwidth consumption is 512kbps. (Bandwith requirements can vary by model, as higher resolutions require a higher bandwidth.)
How can I view the video recorded on my SD card?
Open the Imou Life app, then go to preview page and select “View history record”. You can then select the recorded video you want to view in the calendar page.
What’s the smartphone system requirement for the Imou Life app?
For iOS, the system version should be 9.0 or above. For Android, the system version should be 5.0 or above.
I have inserted a Micro SD card, but no video record are being stored
(1) Check if the Micro SD card is correctly inserted into the slot.
(2) Pull down at the top of Home page of the Imou Life app to refresh the device list.
(3) Check the Storage Status. If the memory card status says “OFF”, select "Format Storage Device", then enter the device password. The status will then change to "ON". You can then start recording any event-triggered video in the camera, such as motion detection.
Device has been bound by ***@**” when adding camera to my account.
For customer privacy reasons, one device can be added only by one account. If the device was added by other account, you cannot add it again.
(1) If you want to add it to a new account, you must delete it from previous account first.
(2) If you forgot your account details, please send a picture of the device label with the serial number clearly visible to service.global@imoulife.com, and tell us where you bought it.
Where can I download the Imou Life app?
(1) For iPhone/iOS, go to the App Store, search for "Imou Life", and download the app.
(2) For Android devices, go to the Google Play Store, search for “Imou Life”, and download the app.
When the power adapter is connected, the LED doesn’t light up; or the LED lights up but the device failed to boot up.
Reasons:
(1) The power adapter does not work, or the voltage/current of the power adapter does not fit the device.
(2) The electrical circuit of the device has an issue.
Solutions:
(1) Check whether the power adapter is the factory default one, and check voltage/current of the power adapter.
(2) Try another adapter, and check whether the device can boot up.
(3) If you've confirmed that the power adapter is ok but still failed to boot up, the device may be faulty.
I am unable to access my camera remotely.
(1) Please make sure your camera is connected to internet.
(2) Please make sure your smartphone has internet access. If not, please check the Wi-Fi or Mobile Network configuration of your smartphone.
(3) If your smartphone's signal is too weak, you may not able to view your remote camera as well. If your internet speed is good but you still cannot stream the camera, please contact service.global@imoulife.com .